Object

Greater Norwich Local Plan Gypsy and Traveller Sites Focused Consultation

Representation ID: 24834

Received: 08/03/2023

Respondent: Mr Christopher Charles

Representation Summary:

The consultation website is confusing to navigate and understand. and does not meet international WCAG 2.1 AA standard which as a government related website it is expected you should meet.
On consultation launch day (30th Jan) there were broken links leaving users unable to provide feedback. This has been acknowledged in writing by a Project Officer at NCC. This alone should call for a revised consultation period given the impact on the 1st day.

Full text:

The consultation website is confusing to navigate and understand. There is no common navigation bar to allow easy navigation of the significant amount of content to be reviewed before commenting in this limited consultation time period.
The website structure is misleading, and also no Site Map is provided to show the website structure. This is a basic criteria to meet international WCAG 2.1 AA standard which as a government related website it is expected you should meet.
On consultation launch day (30th Jan) there were broken links leaving users unable to provide feedback. This has been acknowledged in writing by a Project Officer at NCC. This alone should call for a revised consultation period given the impact on the 1st day.
The poor website will have impacted the consultation feedback response count, there have been several reports from local residents at Parish Council meetings stating this.